Refund and Returns Policy

Effective Date: January 4, 2025

At Crispsopic.com, we are committed to ensuring your satisfaction with our products and services. This Refund and Returns Policy outlines the terms and conditions for requesting a refund or return.

1. Eligibility for Returns

  • Products must be returned within 30 days of purchase.
  • Items must be in their original condition, unused, and in the original packaging.
  • Proof of purchase (e.g., receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products.
  • Items marked as “Final Sale.”
  • Products that have been used, damaged, or altered after delivery.

3. Refund Process

  • Refunds will be issued to the original payment method within 7-10 business days after the returned item is received and inspected.
  • Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
  • A restocking fee of 10% may apply to certain returns.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery. Provide:

  • A description of the issue.
  • Photographic evidence of the defect or damage.
    We will replace the item or issue a full refund, including shipping costs, at no additional charge.

5. How to Initiate a Return

To request a return, follow these steps:

  1. Contact us at info@crispsopic.com or call (254) 675-2133 with your order details.
  2. Obtain a Return Authorization (RA) number from our team.
  3. Pack the item securely and include the RA number inside the package.
  4. Ship the return to the address provided by our team.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
  • We recommend using a trackable shipping service to ensure your return is received.

7. Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

8. Contact Us

For any questions or assistance regarding refunds and returns, contact us:

  • Email: info@crispsopic.com
  • Phone: (254) 675-2133
  • Address: 410 N Ave N #R, Clifton, Texas (TX), 76634

We strive to make your shopping experience seamless and worry-free. Thank you for choosing Crispsopic.com!